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Bucks fire service comes out on top of survey
THE fire service in Buckinghamshire has come out on top of a survey measuring how well fire fighters perform at emergency incidents.
The survey was conducted last year and involved a total of 37 fire and rescue services across the UK.
The poll asked more than 200 people in Bucks and Milton Keynes who had been forced to call out the fire service to give their views.
It was split into three categories, which dealt with how the fire fighters dealt with the situation upon first arrival, how they reacted at the scene and the quality of the information and advice that they gave out following the incident.
Fire fighters were ranked on speed of response, how polite, helpful, efficient, reassuring, informative and sensitive they were and whether they kept the effect of the incident to a minimum.
Bucks Fire and Rescue Service scored a perfect 100 per cent in one category, and an overall satisfaction score of 99 per cent, putting it in first place.
Denis O'Driscoll, area manager for the service, said: "All the brigades taking part scored highly, reflecting the high standards and professionalism of fire and rescue services throughout the UK.
"This makes our own achievement even more impressive and I am immensely proud of the station based staff who have earned this accolade.
"The fact that this is the view of the community that we serve show that the quality service we always aim to provide is really appreciated by them.
"While this is clearly very pleasing, we are in no way complacent and want to ensure that we can maintain or even improve on this overall performance in the future."
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